Privacy

Last updated 20 August 2026. Well Handled is a Canberra-based business providing website, digital presence and business automation services.

What we collect

If you fill in the contact form on this website, we collect the name, business name, email address, phone number and message you choose to give us. That's it. We don't require an account, we don't sell anything through this site, and we don't ask for payment details here.

Like most websites, our host records standard technical information when a page is served — the request, the time, and general information about the browser and device. We use this only to keep the site working.

Why we collect it

To reply to you, and to have the conversation you started. If you become a client, we keep your contact details so we can do the work. We don't use your information for anything else.

Who we share it with

Nobody, except the service providers that make this website and our email work — our website host and our email provider. We don't sell, rent or trade your information, and we don't share it with advertisers.

Cookies and tracking

This website sets no advertising or tracking cookies. If we add website analytics later, we'll update this page before we do.

Keeping it

We keep enquiry information for as long as it's useful to the conversation or the engagement it led to, and we delete it when it isn't. If you'd like your information removed sooner, ask us and we'll do it.

Client information

When we work on a client's website, we may handle information belonging to that client's own customers — for example, enquiries submitted through a site we built. That information belongs to the client. We handle it only to deliver the service, we don't use it for our own purposes, and it goes with the client if the engagement ends.

Access, correction and complaints

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. Get in touch through the contact page and we'll respond.

If you're not satisfied with how we've handled a privacy matter, you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

If this policy changes, the updated version appears on this page with a new date at the top.